I have a question about where to turn next. My husband lost his job in June and about a month later called the HR person to ask when he should expect his Cobra info package. He was told by HR that they were sending it out the next day. When he didn't receive it within the next month he called again. This time no response. Sept (over 3 months later) we had still not received any information at all. I then called the HR Director and she said she would check into it. She called me back and said the package was on its way. We received it shortly thereafter and opted to continue only the dental coverage. We paid the premium due and have been paying the premiums on time each month since then and they have all been deposited. My husband had a dentist appt and they called us to say they submitted the bill and the claim was rejected due to us not having active coverage. I have gone to the HR Director again who did call me back and said she would check into the pro!
blem. That was 2 weeks ago. I called the company who manages the benefits and they just keep telling me that they have faxed the enrollment info and copies of checks to the dental insurer on 2 different occasions. The insurer says they have absolutely nothing from the benefit management co. I just keep getting told that it is someone else's responsibility to figure this out. I am so frustrated and do not know how to resolve this as no one seems to want to unravel the mess. The outstanding dental bill is about to go to a collection agency as I don't think they believe me any longer (after 3 months) that we really should have dental coverage. any help would be appreciated :>)