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Delay in informing insurance company of cobra election

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Posted by Arsh on July 29, 2008 at 14:03:21:

My employer was extremely slow in Cobra notification initially. My employment was terminated May 9, 2008 and insurance (Anthem) ran through May 31st. I enrolled in Cobra July 8th, as soon as I got the paperwork. I then paid my premium for the months of June and July on July 22nd. Today I went to a new doctor's office and had about an hour long discussion on the phone with Anthem and ADP (administrators of the Cobra plan). Anthem had absolutely no idea I was eligible for Cobra or any knowledge of my Cobra account. I was almost unable to see the doctor except that the ADP woman spoke to the nurses to inform them that I was indeed active and paid through on Cobra.

I just want to know if this is a common problem. Anyone else have a similar situation? I am extremely frustrated and upset because this wasted my time, the doctor's time and I was still unable to get any real answers. Is this ADP's fault for not notifying Anthem? Is there anything I can do to prevent this going forward or are there some regulations in place for timeliness in this matter? I mean, I'm paying $1000/month for insurance, I figure that not having to worry about my coverage questions is a reasonable expectation.

Thanks in advance!

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Re: Delay in informing insurance company of cobra election Fred 22:45:52 8/23/2010 (0)

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Subject: Re: Delay in informing insurance company of cobra election

Comments:
: My employer was extremely slow in Cobra notification initially. My employment was terminated May 9, 2008 and insurance (Anthem) ran through May 31st. I enrolled in Cobra July 8th, as soon as I got the paperwork. I then paid my premium for the months of June and July on July 22nd. Today I went to a new doctor's office and had about an hour long discussion on the phone with Anthem and ADP (administrators of the Cobra plan). Anthem had absolutely no idea I was eligible for Cobra or any knowledge of my Cobra account. I was almost unable to see the doctor except that the ADP woman spoke to the nurses to inform them that I was indeed active and paid through on Cobra. : I just want to know if this is a common problem. Anyone else have a similar situation? I am extremely frustrated and upset because this wasted my time, the doctor's time and I was still unable to get any real answers. Is this ADP's fault for not notifying Anthem? Is there anything I can do to prevent this going forward or are there some regulations in place for timeliness in this matter? I mean, I'm paying $1000/month for insurance, I figure that not having to worry about my coverage questions is a reasonable expectation. : Thanks in advance!

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