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Posted by Todd on July 15, 2004 at 01:59:00:

In Reply to: Excessive Rate Increase Allowed? posted by Laura Dunagan on July 14, 2004 at 21:11:18:

Procedures? LOL. You are not dealing with a "normal" company...so to speak.
They will find ANYWAY they possibly can can to screw you. ALL they will say to you is that your rate incease info is written somehwere and they are porotected by law to inform you in anyway they please..and believe me that protection by law they take FULL advantage of.
My mother was not aware that she still had to send in payment even though no invoice was sent. They consider sending an invoice "courtesy" I mean come on now she had no idea..she always pays bills on time with an invoice. As a result her policy was terminated because they failed to send an invoice in June, but sent a double invoice in July. Naturally it was not paid because there was no invoice and they pretty much said FU#% off!
So good luck dealing with these people. It surely is not like dealing with your cable or phone company.



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